Wizard Creek Case Study: Training

Client industry:

Manufacturing

Names of business units affected:

Information Technology

Description of the problem situation:

The growing company was putting pressure on the Information Technology organization to deliver more and more systems. The Information Technology organization was rapidly hiring additional staff, but the learning curve for the new staff was excessive, preventing the new staff from contributing quickly enough to the organization.

Description of the steps used to resolve the problem:

Analyzed the situation and determined that one of the major road blocks to getting the new staff productive was their lack of knowledge of the company and the Information Technology policies, standards, procedures, and systems.
Conducted a training needs assessment and generated training objectives.
Created a training program for new hires to meet the objectives.
Conducted the first training program and assured by testing the trainees could meet the objectives.
Monitored the trainees and validated they were productive much sooner than none trainees.
Developed the course material so it could be reused.
Trained the client to deliver the courses and established a regularly scheduled course.

Description of the outcome:

Client continued an aggressive hiring program and put all new hires through the training program.

Description of the benefits realized by the client:

Information Technology new hires were productive much sooner judged by testing and performance.

Moth Enjoying A Flower

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