Les Bain - Resume

Summary

• More than 30 years of IT experience, including 20 years of management experience.
• Strong leadership, communication, presentation and training skills.
• Managed projects and project offices.
• Developed and implemented IT systems and applications on a wide range of platforms.

Professional Experience

Wizard Creek Consulting : 2000-present

• Spearheaded the US start-up of an e-Commerce consulting business.
• Set up Technical infrastructures for service organizations.
• Consulted on Personal Information Management
• Designed, built, promoted and maintained web sites.
• Provided technical and call center training.
• Consulted on Internet and New Media technologies.

EDS, Plano, Texas

Account Operations Executive for Major Communications Client : 1999

Managed a team of 400 EDS employees that provided benefits administration to the 200,000 employees of the client, including applications, data center, and call desk.

• Assumed control over an account in trouble, turned around a dispirited employee team, and increased the employee morale based on EDS Employee Satisfaction Index.
• Establish a Project Management Office with 12 project managers, project planners, and project consultants to get control of all the different projects.

Account Operations Executive for Food Retail Client : 1997-1999

Managed a team of 150 EDS employees which provided full outsourced Information Technology services to the client, including data center, applications, wireless WAN, and help desk.

• Took over an account that had lost 40% of its personnel the previous year, rebuilt the team, reduced turnover to 15%, and dramatically increased employee morale based on EDS Employee Satisfaction Index.
• Met or exceeded revenue and profit targets.
• Renegotiated the contract to expand business and revenue
• Provided excellent customer service and received a 6 out of a possible 7 on the EDS Customer Service Index for this client.
• Created the vision and plan for this account and then taught the planning techniques used at the EDS Leadership Training Program.
• Communicated with the client by conducting regular briefings for the executives, and by creating end-of-year summary documents detailing all accomplishments for the year.
• Created CRM system for the client with shopping cards, tailored marketing, and data warehouse analysis to increase customer loyalty.

Account Manager for Food Manufacturing Client : 1994-1996

Managed a team of 100 EDS employees that provided outsourced Information Technology services to the client, including data center, network, desktop, help desk, and applications.

• Helped grow revenue from $10M to $45M in 18 months for a new division by leading this flagship account, creating a referenceable client, providing pre-sales and post-sales support, and by training and providing leaders for new accounts.
• Met or exceeded revenue and profit targets on the flagship account.
• Established the most referenced client out of 8000 EDS clients.
• Created Continuous Replenishment Process, which allowed the client's customers to reduce inventory by 50% and reduce stock outs from 3% to less than 1%.
• Dramatically decreased response time by implementing a Frame Relay Network.
• Enabled the client to close remote sales offices and improve productivity by implementing a Sales Office Automation System.
• Created Internet Promotion Planning and Tracking system, which allowed the client to reduce Promotion spending by more effectively using every promotion dollar.
• Developed the account personnel and provided opportunities for advancement on other accounts for the account leaders.

Manager, Database and Technology for Food Client : 1992-1994

• Created comprehensive technology strategy that matched the business plan, and implemented Frame Relay network, Mainframe and Unix databases, CASE, and desktop tools.
• Provided 24/7 database support, data warehouse, and Enterprise Application Integration.

Del Monte Foods, San Francisco, CA

Manager, Database and Technology : 1986-1992

Managed the Database Team, with responsibility for Database, Data Warehouse, CASE Administration, and General Technology Direction.

• Wrote and implemented software and processes to streamline the Supra Database administration.
• Implemented the Del Monte Data Warehouse, which enabled the business people to write queries against the Del Monte data, allowing quicker access to data and freeing up IT resources.
• Installed DB2 and implemented the first production system.

Les Bain Consulting, Inc., Philadelphia, PA

Consultant and CEO : 1977-1986

Started and ran a successful consulting business. Consulted with mostly Fortune 500 companies in project management, structured methodologies, applications systems development, and database administration.

• Marketed and sold new engagements and grew the business each year.
• Created a steady steam of repeat business by providing excellent customer service.
• Resolved a major customer issue for a database software company by resolving problems, writing utilities, and providing service to their customer.
• Prepared and presented training program for a manufacturing company on project methodology and structured techniques in order to make their new employees more productive.

Education and Training

• B.A., Texas Lutheran College, Sequin, Texas, summa cum laude
• Graduate Studies, Southwest Texas State University
• Leadership Training Program, EDS
• Technical Courses in the areas of Network, Database, Internet technologies, and Desktop